Leaders In Health Care Education

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Customer Service: 10 Principles for Building Customer Loyalty & Improving HCAHPS Survey Scores

The introduction of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey has put a spotlight on Customer Service. These surveys collect and report patient experiences with all staff, not just healthcare providers. Boost HCAHPS survey scores at your facility by training all staff on the 10 Principles for creating loyal customers!


Program Highlights


  • What customers say is most important to them with regard to their healthcare experience

  • The 10 Basic Principles of Customer Service, including practical examples of how to apply each principle


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Learning Objective

To provide all staff with the knowledge they need to provide excellent customer service


Program Includes
  • Bonus Resource CD
  • 10 Question Post Test with Answer Key
  • Learning Tools Included

From The Series
Customer Service