Customer for Life: Effective Telephone Skills

Leaders In Health Care Education

TF: 866-321-5066
P: 615-321-5066 • F: 615-321-5119

Customer for Life: Effective Telephone Skills

A good telephone experience can ensure the goodwill of a customer and a bad telephone experience can destroy it. Featuring testimonials from real health care customers with real experiences (good and bad!), this video explores the basic principles and skills for gracious and effective telephone use in healthcare organizations.

Program Highlights

  • Answering calls

  • Transferring calls

  • Putting callers on hold

  • Leaving voice mail messages

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Learning Objective

To enhance the telephone-based customer service skills of your organization and staff

Program Includes