Customer for Life: Confidentiality and Privacy

Leaders In Health Care Education

TF: 866-321-5066
P: 615-321-5066 • F: 615-321-5119

Customer for Life: Confidentiality and Privacy

Confidentiality and privacy are not only legal issues for today's healthcare organizations, but also customer service issues. Patients and families who do not feel their privacy is being protected will not be trusting, and may seek to change healthcare providers. This program examines eight principles for protecting the confidentiality, privacy and modesty of healthcare customers.

Program Highlights

  • Share patient information only with those who have a valid reason to know

  • Do not leave confidential information on voice mail or answering machines

  • Never leave written patient information unsecured or visible to the public

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Learning Objective

To enhance the customer service skills of your organization and staff by becoming familiar with the legal and ethical issues surrounding confidentiality and privacy

Program Includes