Customer for Life: Roles of Support Services

Leaders In Health Care Education

TF: 866-321-5066
P: 615-321-5066 • F: 615-321-5119

Customer for Life: Roles of Support Services

The impact that support services personnel have on customer satisfaction is frequently overlooked, when in fact, it is often the support services workers who are most visible to the general public including environmental services, dietary, maintenance, security, transport, and similar service workers.

Program Highlights

Explore specific actions where support service staff can become:

  • Ambassador of goodwill

  • Protector of the environment

  • Champion for the customer

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Learning Objective

To enhance the customer service skills of support service staff through realistic scenarios and testimonials from real support service staff

Program Includes