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When it comes to healthcare, patients expect quality, meaning the care they receive will be excellent, and procedures will be successful. But now more than ever, customers are also expecting, even demanding, a good service experience in line with other industries...

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This 2-part series highlights the very latest information available regarding evidence-based alternatives to the use of restraints. However, if restraints are used, clinicians need to know how to conduct the 1 Hour Face-to-Face Evaluation, the roles and responsib...

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